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Education Perfect

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Introducing the Business:

We provide online learning resources for Australian and New Zealand High Schools in Maths, Science, English and Foreign Languages.

What the Business needs:

Customer Support Assistants (Inbound)

Key responsibilities: Answering emails in a timely and professional manner, troubleshooting/problem solving, answering reception calls (through 8x8), supporting Sales/Implementation team members (winging calls, writing follow-up notes and booking in calls), creating/updating support documents (used by the Education Perfect team and teachers).

Uploads Assistants

Key responsibilities: Create and format spread sheets of students’ names, upload spread sheets into our system, identify and correct existing errors, maintain accuracy and speed.